Returns and Exchange Policy

Returns and Exchange Policy

EXCHANGE AND REFUND POLICY

ALL PRODUCTS (EXCEPT FURNITURE AND CUSTOMIZED ITEMS)

  • We accept product return with full refund in case of manufacturing defect. Proof of purchase will be required.
  • Any item bought from Sejonline can be exchanged or returned within 15 days of receiving it. Customer will have to bear delivery charges Rs 300 on exchange or return of item other than for reasons linked to product quality.
  • Return and exchange are applicable to local orders only. We will not exchange international order until the delivered item is faulty.
  • Sale items are not subject to exchange or return unless the item delivered is incorrect or faulty.
  • customized items are those that are not available on website and are made on order

FURNITURE EXCHANGE AND RETURN POLICY

  • We accept furniture return with full refund in case of any issue with product quality.
  • In case customer would like to return baby cot furniture within 12 months of delivery, we will accept the product back at discounted value upto 50% of the purchase price in exchange for any bedding (comforters, bedsheets, fillings). The value will be determined upon receipt of item and inspection of usage thereof.
  • Shipping charges for such exchange will be paid by customer and can be adjusted from exchange value.

SEJ values their valued customers by providing quality and comfort, however, please note the following:

  • Sej provides free pick-up and the delivery of the orders and either case if we have shipped a wrong order or the items have any defect. However, if the consumer desires to adjust the product with another, they would be charged amount of pick-up and delivery of that exchanged item.
  • You can cancel your order any time before the order has been processed and shipped. If your order has been shipped you will not be able to cancel it. An initiation will be sent via the email and SMS. As the item will be shipped, the return and exchange policy will be applicable.
  • Sej Online has the right to cancel the order for any reason such as item is out of stock, price error or the payment made through card has declined etc.